Privacy Policy

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1. Overview & Platform Identity

MyBangladesh ("we", "our", or "us") is dedicated to safeguarding your privacy. This Privacy Policy outlines our data handling practices for our web platform (https://mybangladesh.bd) and our mobile Android application (Package Name: com.mybangladesh.app).

By accessing or using our website, services, or mobile application, you agree to the collection and use of information in accordance with this policy.

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2. Information We Collect

A. Information Provided Directly by You

Account Credentials: Name, email address, mobile phone number, profile photo, and password.
Service Provider Details: Business name, service category, operating regions, experience, trade license, or NID for verification.
Inquiries & Messages: Communication, chat history, and request details exchanged between customers and service providers.

B. Automatically Collected Technical Data

Device Identifiers: IP address, browser type, operating system version, and unique mobile device identifiers.
Geolocation Data: Precise or coarse location data to present nearby service providers and emergency services in Bangladesh.

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3. Mobile App Permissions (com.mybangladesh.app)

Our Android mobile app requires specific system permissions to deliver real-time, local features:

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ACCESS_FINE_LOCATION & ACCESS_COARSE_LOCATION

Used to locate nearby verified service providers, technicians, and local services.

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CAMERA & READ_MEDIA_IMAGES

Allows uploading profile photos, service work portfolio images, and KYC verification documents.

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INTERNET & ACCESS_NETWORK_STATE

Required for real-time app interactions, messaging, and search updates.

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4. How We Use Your Information

Facilitating connection between customers and appropriate local service professionals.
Account verification, OTP dispatch, and transaction notification delivery.
Enhancing platform safety, detecting fraud, and validating service authenticity.
Providing responsive customer support and resolving user disputes.

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5. Data Sharing & Third Parties

MyBangladesh never sells, rents, or monetizes your personal data to third-party advertisers.

Information is shared strictly under the following cases:

With Service Providers: When you initiate an inquiry, your basic contact details are shared with the selected service provider.
Legal Requirements: Compliance with lawful orders, court warrants, or Bangladeshi law enforcement regulations.

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6. Data Security & Storage

We enforce HTTPS/TLS encryption for data transmission, secured database firewalls, and restricted administrative access to safeguard your records.

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7. Your Data Rights & Account Deletion

You hold complete control to review, update, or request permanent deletion of your account and personal history.

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Want to delete your account data?

Navigate to customer settings or contact support at support@mybangladesh.bd.

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8. Privacy Questions & Contact

For any privacy concerns, data inquiries, or security reports, reach out to us at:

email support@mybangladesh.bd

language https://mybangladesh.bd/contact

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